Thanks, Mark.
I'll test the password change process and see what happens, as well as google for info or PMR on it.
I'd noticed the "truncated" thing where the message body contains a short piece of the body and then continues with:
"-Your data has been truncated.
Open message to view full content."
This appears in the preview pane. If you fully open the email by double-clicking on it, the entire message is retrieved. And it appears to stay retrieved after that. However, it obviously impacts use of the Outlook client if you search for an old email, unless the user plans to fully open each of their old emails first. I wonder if there is a setting for this...?
UPDATE: I did some digging and found this in the documentation: https://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/user_imsmo/use_IMSMO_troubles.html
So, it is by design. The $Abstract field introduced with Notes 8 (for the threading functionality) is being used to show the first 100 characters of the email body. What would be nice is if there was an option to pull the entire body into the preview pane in Outlook when the doc is selected instead of having to fully open it with a double-click. That would address 90% of the issues with the truncated text from the user's perspective, though it would still affect searching email and would also up the load on the server a bit. Such an option would be nearly transparent to the users, too, vs forcing them to double click every old message they wish to read.
And I agree about the "initial sync" being a permanent sync. The documentation leads you to believe that Outlook will continue to sync more mail after whatever is defined as an "initial sync". But it's been days now, and nothing further looks to be syncing. Sorry to hear that even if I set Traveler to sync everything, and it does, that it still truncates messages older than a certain date (apparently 7 days).
Wish all these behaviors were better documented and had obvious settings to control them.
I'll check out those links you provided. Good info, thanks.
-- Mark